Report Shipping Damage within 14 Days
All shields shipped must be inspected by the customer immediately, and any damages must be reported within 14 days of receipt. Please do not file a claim with the carrier, we will take care of that. Failure to do so violates carriers policy, and you will not be able to recuperate your loss! Please do not let your delivery sit around without inspecting it.
If by some chance you received a wrong shield or someone else’s shield, you must notify us so that we can do a call tag and have it redirected to the right person and vice versa. Shipping it on your own without our approval will void a guaranteed replacement if it breaks during the shipment as it was done outside of our account and the carrier will not allow us to make a claim.
WE HAVE A NO RETURN POLICY, AS WINDSHIELDS ARE MADE TO ORDER.
Windshields can only be returned by first contacting UPD Plastics and obtaining permission. UPD Plastics, Inc. reserves the right to make that determination. If you return a shield without our permission, it will be refused, and returned back to you at your own expense! If a windshield does not fit and it is determined by UPD Plastics that it is our fault, we will schedule the windshield to be picked up, and returned to us so it can be corrected and returned back to the customer, or a new shield will be made, which ever is determined by UPD Plastics, Inc.
UPD Plastics is not responsible for installation issues. If you are not sure how to install a windshield please hire a professional. If you break a windshield, we do not except responsibility for the actions of the installer. We are manufacturers of windshields, and installation is not part of our guarantee. The installer alone bears the responsibility for the decision to install the shield.
If a shield cracks it can be due to incorrect drilling which can lead to chips which can spread in the form of cracks. A shield that cracks may be due to excessive vibration or twisting of the console while impacting waves. UPD Plastics, Inc. is not responsible for cracks that occur during or after a shield is installed. Please be sure that the above causes are illuminated to insure a windshields long life.
If a shield does not look like it will fit correctly and it is forced into place and cracks, UPD Plastics, Inc. does not cover this, as it is the installer’s liability as a result of forcing the shield. If a shield looks like it will not fit you should stop immediately, take pictures and email it to us for evaluation!
Shipping Costs for Sending in Your Shield
To cut shipping costs, you may want to cut your shield into pieces so it fits into a smaller box (view instructions).
Wrap your shield with bubble wrap, foam rubber, or heavy paper wraping to cushion the shield, and secure it in your own box. (Please, no popcorn!) This will save you lots of money on charges for packing materials and labor cost at the shipper such as Fedex, or UPS. Please allow several days after we get your shield to have time to inspect, and piece it back together so we can contact you about price and payment options.
If you want to cancel your order you must call us and do so before we begin fabrication of your shield. If you call us after we already fabricated your shield you are obligated to accept it and it cannot be canceled at that point. Giving us a form of payment constitutes a contract for us to make your shield.
UPD Plastics bears no responsibility for any windshield that does not fit if the customer who supplied the wrong measurements! Windshields fit only as well as the accuracy of the measurements that are provided. If you are not confident with your measuring skills, then we suggest you hire a professional.
Ordering a Wrong Shield
If you ordered a windshield, and it does not fit as a result of providing UPD Plastics with the wrong make, model, year, and/or size of the boat, UPD Plastics is not liable for wrong information. UPD Plastics has no responsibility to except the windshield back. Please be absolutely certain you are ordering the correct windshield.
*Sales tax will be added for Florida residents. Outside the US taxes are to be paid by the customer to their local broker!
Cleaning and Caring for Your Boat Windshield
Many people make the mistake of using Windex or other such cleaners on their new windshield. Never use chemicals such as Windex, RainX or even vinegar to clean a plexiglas boat windshield. These chemicals will destroy the acrylic of plasticizers that help the Plexiglas remain somewhat pliable, and it’s this elasticity that helps prevent crazing and cracking. This strictly voids the manufacturers warrantee!
Use a gentle soap, such as Meguiar’s Gel Wash, Mothers Wash’n Wax or Star brite Sea Safe Boat Wash — along with lots of water. Polish acrylic windscreens with a plastic polish, such as Mothers Marine Power Plastic, Meguiar’s PlastX or Star brite Plastic Polish Restorer. These specially formulated polishes help restore and seal in the plexiglas’ moisture and protect against UV deterioration — another threat that can shorten any windscreen’s service life.